Legal
Privacy Policy
This policy explains how your information is handled when you use the Four Palms website or contact the project team. You can read the villa pages and guides without sending an enquiry.
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Review required. Complete the unresolved fields and obtain legal and data approval before publication.
Who is responsible for your information
The data controller is {{privacy.controller_name}}, at {{privacy.controller_address}}. Four Palms is the project name used on this website.
For a question about your information or a privacy request, contact {{privacy.contact_email}}.
Information you give us
When you enquire, we receive the details you choose to provide, such as your name, reply contact, villa interest, question and preferred visit dates. Country of residence is optional.
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Please do not send passports, bank details or other sensitive documents through the general enquiry form. If a transaction requires additional documents, the responsible team will explain why they are needed and how to send them securely.
How we use enquiry details
We use your details to answer questions, provide requested information, arrange calls or visits and keep a record of the discussion. Relevant records may also be used to protect the website from misuse and meet applicable obligations.
The purposes and legal bases for this processing are: {{privacy.processing_basis_summary}}.
Sending an enquiry does not sign you up to a newsletter or an unrelated marketing list. Any separate project-update subscription will have its own optional choice and a way to unsubscribe.
Website usage and cookies
Our hosting and security services process technical information needed to deliver and protect the site. This may include request logs, browser or device information and security events.
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Where optional measurement is enabled, we use it to understand which pages visitors use and which actions they take. We do not intentionally send names, reply contact details or full enquiry messages to Google Analytics.
WhatsApp, Telegram and other websites
A WhatsApp or Telegram link opens the relevant service. When you send a message there, that service handles it under its own terms and privacy practices, alongside our handling of your enquiry.
External map and website links work in the same way. We do not control those services, and you do not have to use them to continue reading the Four Palms website.
Who receives information
Access is limited to the people and providers who need it for the enquiry or the services supporting the website.
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We do not sell enquiry details. Information may be shared where required by law or for a properly documented professional or transaction-related purpose.
Processing outside Indonesia
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The controller is responsible for the protections and requirements that apply when information is processed internationally.
How long we keep records
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Different periods may apply to an initial enquiry, an active discussion, website logs and transaction records. Records are handled according to the applicable retention schedule once their purpose and any lawful retention requirement have ended.
Your rights and choices
You can contact us to ask about processing, request access to your information, correct inaccurate details or request deletion where applicable. Other rights, including withdrawal of consent where processing relies on it, depend on the circumstances and applicable law. Indonesia's Personal Data Protection Law sets out rights and obligations relating to personal data.
Send requests to {{privacy.contact_email}}. We may ask for proportionate information to confirm that the request concerns your data.
Withdrawing optional measurement or marketing consent does not prevent you from browsing the website or using an available channel to ask about the project.
Keeping information secure
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No online channel is entirely risk-free. Please contact the team before sending sensitive documents so an appropriate method can be arranged.
Changes to this policy
We update this policy when our processing or relevant requirements change. The date at the top shows when the policy was revised. Material changes will be communicated as required by applicable law.